Latest update Apr 2026
Terms & Conditions
General
Sensorie Play reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site following any changes constitutes your agreement to be bound by the updated terms.
We may also update, change, or remove parts of the website at any time to improve your experience.
Product Colors
We strive to display product colours as accurately as possible. However, actual colours may vary depending on your device screen settings. We cannot guarantee that your screen’s display will be completely accurate.
DISCOUNTS & PROMOTIONS
Sensorie Play reserves the right to modify or withdraw promotions at any time without prior notice.
Online promotions are separate from any physical or offline channels
Discounts may not be applicable to selected items or items already on sale
Promotions cannot be combined unless stated otherwise
REFUND & RETURN
We hope you love everything you receive from Sensorie Play 🤍
If something isn’t right, we’re here to help.
Eligibility
- Items must be unused, in original condition and packaging
- Request must be made within 7 days of receiving your order
- Proof of purchase is required
- Non-returnable items
- Opened sensory materials (for hygiene & safety reasons)
- Sale or discounted items
- Items damaged due to misuse
REFUND PROCESS
- Approved refunds will be processed within 5–10 working days
- Refunds will be made via the original payment method
Shipping fees are non-refundable unless the error is on our side.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method
DAMAGED OR WRONG ITEMS
If you receive a defective or incorrect item, please contact us within 48 hours of receiving your parcel.
Kindly include:
Your order number
Photos/videos of the item
We will arrange for a replacement or refund accordingly.
LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to external websites or services. Sensorie Play does not control these external sites and is not responsible for their content, availability, or practices.
Any concerns regarding third-party services should be directed to the respective providers.
DELIVERY
We aim to process and ship your order as quickly as possible.
Orders are processed within 1–3 working days
Delivery within Malaysia typically takes 1–5 working days depending on location
A tracking number will be provided once your order has been shipped
Please ensure your shipping details are accurate. Sensorie Play will not be responsible for delays or lost parcels due to incorrect information provided.
Disclaimer
This website and all its contents are provided on an “as is” basis without warranties of any kind, either express or implied.
By using this site, you acknowledge that:
Your use of the site is at your own risk
You are responsible for any costs related to servicing or repairing your devices
Sensorie Play shall not be liable for any damages arising from your use of this website
INACCURACY DISCLAIMER
